Apple has
published a document saying the company is aware of complaints over an issue with
the new iPad Pro.
Apple
customers are complaining that some units of the giant-sized iPad Pro are
experiencing an issue that causes the device to stop working when it's being
charged.
The
company added that it "is aware of this issue and is investigating."
Several
users of Apple's new 12.9-inch tablet have taken to discussion forums and
social media to complain about how the device's screen refuses to turn back
after charging.
A user
going with the name 'darkfire.shadows' wrote on Apple's support website:
Hello,
I got my
iPad Wednesday, spent the evening getting it all setup. Restored from back up,
ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back
up and went on with my normal routine.
At night
it was down to 40% so I charged it and went to bed. When I woke up it was
"dead". It wouldn't wake up. I needed to perform a hard reset to get
it to come to life. Worked on it for a couple of hours and had to run an
errand. Plugged it back in as I was going to need a full charge later that day.
Came back to it, same thing. Dead. I needed to perform a hard reset to get it
to turn on.
Used it
more, then last night plugged it in and this morning, same thing. I am thinking
that there is an issue with this iPad.
I am now
restoring it, since that it what online support recommended I try. Just
wondering if anyone else has had this issue?
Thanks.
The post
had so far received 349 comments.
For now,
Apple's suggestion to users who face this issue is, "To get back to using
your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and
Home buttons for at least ten seconds, until you see the Apple logo."
0 comments: