One of the talking points of 2016 was Samsung’s major Galaxy Note 7 fiasco that led to what is considered among the costliest tech product recalls in history. Samsung has been busy investigating the reasons behind the explosions, and reports claim that it is ready to reveal the results.
According to South Korea’s JoongAng llbo, Samsung is finally ready to reveal why its Galaxy Note 7 phablets caught fire. It is believed that a combination of factors were responsible for the phablet combusting, and the company is looking into all of them. By revealing the results of its investigations, Samsung is not only ensuring it doesn’t repeat the mistakes, but will also try and regain its customers’ trust.
The Galaxy Note 7, which was initially considered to be the best device Samsung ever created, saw a very dramatic turnaround. It is now considered to be among the worst devices in the South Korean company’s portfolio. Investigations by third-parties have concluded that the primary reason for the explosions was the ‘aggressive battery design’. In essence, the Galaxy Note 7’s super-slim body meant that the big battery was continually being compressed. This resulted in the positive and negative layers to squeeze and eventually come in contact with each other. This led to the battery heating up and causing an explosion. This finding was in line with earlier claims by the US Consumer Product Safety Commission, which too concluded that the “phone’s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit.”
The Galaxy Note 7 has been widely panned by everyone, and the phablet has made it to everyone’s tech fails of 2016. While there are still those who continue using the smartphone, the company is employing different methods to stop them. That said, the phablet is anyway banned almost everywhere, with some carriers even issuing over the air updates to ensure the phone does not connect to the network.
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While we await the results of Samsung’s investigations, the company has apologized to its ardent fans, and it is now completely focused on next year’s Galaxy S8. It is also busy trying to stem the flow of leaks about next year’s flagship smartphone ahead of its launch in April 2017. “I feel deeply regretful to hear news of the recent attempts at data breach and prototype leak,” Samsung mobile chief mobile business chief Koh Dong-jin had said in an internal memo to employees.
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